RETURN / REFUND POLICY

Refunds & Returns Policy

 

 

Your satisfaction is our #1 priority.

Therefore, you can request a refund or reshipment for ordered products if:

 

  • You do not receive them within the guaranteed time (1 - 5 days, for USA customers, 7 - 15 international customers not including 1-2 days processing).

 

  • You receive the wrong item.

 

We do not issue the refund if:

 

  • Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).

 

  • Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

 

  • You can submit refund requests within 10 days after the guaranteed period for delivery (5 & 15 days) has expired. You can do it by sending a message on the Contact Us page.

 

 

Thank you for shopping with us, we really appreciate you!

Sharon David's.